Abuse Procedures – SRN Hosting

Requirements for Notifications

Please follow the requirements stated below when submitting a notification about content hosted and/or transmitted by SRN Hosting LLC. It is imperative that you follow these guidelines; non-compliance may result in a delayed or faulty processing of your notification.

  1. Ensure that the notification is submitted in plain text.
  2. Submit the notification in English language.
  3. Send the abuse notification to the correct SRN Hosting company.
  4. Do not send any notifications from a NO-REPLY email address.
  5. Include your name, address, telephone number and email address.
    • The notification should reference an IP address from where the reported content is located or from which the reported conduct occurred. This IP address must be assigned to a SRN Hosting¬†company.
  6. The notification should reference a static URL that from where the reported content is located or from which the reported conduct occurred. This URL should resolve to an IP address assigned to aSRN Hosting company.
  7. Only include one IP address per notification. If you wish to submit a notification for more than one IP address, please send multiple notifications.
  8. Only include URLs or domains in your abuse notification for which you are seeking resolution.
  9. Provide a description of the content or conduct that you wish to report and why this is infringing your rights or violating applicable law or the applicable Acceptable Use Policy.
  10. For trademark infringement notifications: the registration details (including registration number) for the infringed trademark.
  11. For copyright infringement, please include a description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found.
  12. For hacking, VOIP/SIP Scanning, (D)Dos and malicious software: a description of the illegal activities, including date and timestamp, the IP address of servers that are subject of the illegal activities, the destination port, source port and log files.
  13. Include one of the following key words in the body of your notification: [Child abuse] [Live streaming] [Copyright] [ Trademark] [Voip/SIP] [Phishing] [DDOS] [Spam] [Hack] [Malware] [Gambling] [Zoophilia] [Defamation] [personal data] [Photos of persons]

For DMCA Notices for SRN Hosting LLC the following additional requirements apply:

  1. An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed;
  2. A statement by you that you have a good faith belief that the disputed use of the material at issue is not authorized by the copyright owner, the agent of the copyright owner or the law; and
  3. A statement by you that the information in this notification is accurate and a statement, under penalty of perjury, that you are the copyright owner of the material allegedly infringed or authorized to act on the copyright owner’s behalf.

Abuse Process

The Abuse Prevention department works with an automated Abuse Prevention Tool. This Tool serves both theSRN Hosting customer, and the notifier. Both parties receive an active interface which can be used to track the status of a notification, and communicate directly with the relevant Abuse Prevention department. After submitting a notification, you will receive an email with a link to the SRN Hosting Abuse Prevention Tool.

In most instances, the SRN Hosting company does not have access to particular content hosted by users of SRN Hosting services. Upon receipt of an abuse notification, the Abuse Prevention Tool will forward your notice to the appropriate customer. It may therefore be more efficient, and in some cases even required, for you to send your abuse notification directly to the user of SRN Hosting services.