Civil Subpoena Policy – SRN Hosting

The SRN Hosting LLC Privacy Policy prohibits the release of User or account information except in limited circumstances, including with express permission from the User, as and when required or permitted by law, to conform to the edicts of the law, or to comply with legal process properly served on SRN Hosting LLC or one of its affiliates.

If you seek the identity or account information of a SRN Hosting LLC User in connection with a civil legal matter, you must fax, mail, or serve SRN Hosting LLC with a valid subpoena.

Submission of Subpoenas

SRN Hosting LLC Legal Department is located in Tempe, Arizona and all civil subpoenas should be served at that location or mailed or faxed to:

SRN Hosting LLC
Legal Department
315 W Elliot Road
STE 107-178
Tempe
AZ  85284
Phone: (480) 454-8210 (M-F 7am – 3:30pm MST)
E-mail: info@srnhosting.net

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR FAX (FAX # 480 454 8210). DUE TO THE VAGARIES OF THE INTERNET, AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL, UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE (VIA PAPER AND/OR FAX), WILL HELP ASSURE THAT YOUR NOTICE WILL BE RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Upon the receipt of a validly issued civil subpoena, SRN Hosting LLC will promptly notify the User whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, SRN Hosting LLC will not immediately produce the User’s information sought by the subpoena and will provide the User an opportunity to move to quash the subpoena in court.

Fees for Subpoena Compliance

SRN Hosting LLC will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the SRN Hosting LLC invoice. Checks should be made out to SRN Hosting LLC.

SRN Hosting LLC subpoena compliance costs are as follows:

Research – $75.00/hour
Federal Express – Cost as Billed
Copies – $.50/page
Compact Discs – $10.00/per CD

Any applicable taxes will be charged in addition to the above fees.

Policies Regarding E-mail

SRN Hosting LLC will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances.SRN Hosting LLC e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a limited time.

SRN Hosting LLC reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how theSRN Hosting LLC e-mail address is related to the pending litigation and the underlying subpoena.

This file was last modified on December  21, 2015.